What if being a ninja is not right for me? What is the cancellation policy?

We offer our classes as a month-to-month commitment. Your registration includes a 2-week money-back guarantee from the date of your first class. If you decide Fitset Ninja is not right for you within those first 2 weeks, you will receive a refund for all remaining classes that you’ve paid for.

After the initial 2-week period, you can use the membership management page to initiate a cancellation at least 7 days prior to the end of the current month. Your classes will continue until the end of the month. No refunds or credit will be issued for any classes you choose not to attend during the remainder of the month.

Any cancellations received during the final 7 days of the month be assessed a $25 administration fee.

Can I add or remove a class, or switch to a different class?

Yes you can, but any changes to your membership must be made at least 7 days prior to the end of the current month. These changes will take effect starting on the 1st of the following month. Change requests must be sent via email to hello@fitsetninja.com

Please note that our classes have capacity limits and we therefore cannot guarantee your spot in a new class. The more notice given, the higher the chance that a spot will be available.

Are there any make-up classes if I miss a class?

No. Since our classes have a limited capacity and are almost always completely full, like most kids sports we unfortunately are not able to offer make-up classes for absences or missed classes. This includes absence due to sickness, planned vacations, etc. If Fitset Ninja needs to cancel a class for whatever reason, we will offer a makeup class or provide a credit or refund for the cancelled class.

Can I pause my membership?

Yes, you are able to pause your membership for a period of one calendar month during the year, or two calendar months during the summer months of July and August. We are unable to pause a membership for the current month once the 1st of the month has passed, however, you can pause your membership for the 1st of the following month, if at least 7 days notice is given. Pause requests must be sent via email to hello@fitsetninja.com

Please note, our classes have capacity limits and most have a waitlist of eager new athletes, thus we can not guarantee your spot if you will be away for more than 1 month. A request to pause for a period greater than 1 month (other than summer months of July and August) will be processed instead as a cancellation of your membership, and will require you to re-register for your classes once you return.

Do classes run on stat holidays?

Classes will not run on statutory holidays. However, as some months in the year contain 5 weeks and we do not alter the monthly fee for these months, the number of classes available for you to attend will even out, even if some of your classes happen to land on a statutory holiday.

What additional fees or costs can I expect throughout the year?

Athletes are responsible for their own competition registration fees and any travel expenses related to out of town competitions. Our in-class competition style course races are free for all team members.

What equipment do I need to have?

A good pair of sneakers, gym clothing, and a water bottle is all the gear you need to practice ninja. We do offer Fitset Ninja apparel that you may purchase if you so choose.

Is there still a high performance program?

Yes, but it looks a bit different than what we’ve done previously, where all our high performance athletes trained together in the same time slot each week. As our training team continues to grow and more athletes develop towards the high performance level, we have needed to add capacity to our high performance program. We also found that previously there was no single set of times that would work consistently for all of our high performance athletes. With our new format, you have the flexibility to choose the training times and number of classes per week that work best for your family! The more experienced / high performance athletes will be identified in each class and will train together in a group as well as be be paired with our more experienced coaching staff. We’re doing it this way to allow for any athlete to reach this level if they’re capable, and not have classes confined to the same group of athletes, just because they had trained together in our high performance program in the past.