Once registered, you’ll be billed automatically on the 1st of every month*. No need to re-register each month. After your first 2 weeks of classes, we have a cancellation policy. Please note that no classes will run on statutory holidays.

*If you have credit on file from a previous Ninja Class season, the credit will automatically be applied to the first monthly payment(s).

We offer our classes as a month-to-month commitment. Your registration includes a 2-week money-back guarantee from the date of your first class. If you decide Fitset Ninja is not right for you within those first 2 weeks, you will receive a refund for all remaining classes that you’ve paid for.

After the initial 2-week period, you can use the Membership Management Portal to initiate a cancellation prior to the last 7 days of the current month. Your classes will continue until the end of the month. No refunds or credit will be issued for any classes you choose not to attend during the remainder of the month.

Any membership requests received during the final 7 days of the month will incur a $25+GST administration fee.

Please note that Registration Fees are non-refundable.

Yes you can, but any changes to your membership must be made prior to the last 7 days of the current month. These changes will take effect starting on the 1st of the following month. Change requests must be sent via email to hello@fitsetninja.com.

Please note that our classes have capacity limits and we therefore cannot guarantee your spot in a new class. The more notice given, the higher the chance that a spot will be available.

Yes! For every missed class, you’ll receive your choice of:

• One Open Gym pass, or

• One Race Night registration

These makeup credits:

• Can be saved up with no expiry

• Are fully transferable to friends and family

• Will also be provided if your regular class falls on a statutory holiday

How to mark an absence:

• Log the absence within one week of the missed class using our Membership Management Portal.

• Once logged, you’ll receive a code for your Open Gym or Race Night credit.

This applies to our regular training team classes (not our competitive team).

Yes, you can pause your membership for up to 3 months per calendar year. A fee of $35+GST per month per athlete will apply for any month paused. If the pause request is submitted late, an additional admin fee will be charged. Please note that membership cannot be paused for the current month once the 1st of the month has passed, but you can pause for the 1st of the following month if notice is given before the last 7 days of the current month. Pause requests must be sent via the Membership Management Portal.

Any membership requests received during the final 7 days of the month will incur a $25 administration fee.

No, classes do not run on statutory holidays.

However, if your regular class falls on a statutory holiday, you’ll receive your choice of:

• One Open Gym pass, or

• One Race Night registration

Log it under the Class Absences within one week of the missed class/holiday using our Membership Management Portal. These credits can be saved up with no expiry and are fully transferable.

Athletes are responsible for their own competition registration fees and any travel expenses related to out of town competitions. Competitions are completely optional for all athletes. Our in-class competition style course races are free for all team members.

A good pair of sneakers, gym clothing, and a water bottle is all the gear you need to practice ninja. We do offer Fitset Ninja apparel that you may purchase if you so choose.